Returns and Refunds
Thank you so much for shopping with mütesync! We want you to love the mute button but if not, know that you can return the button within 30 days.
Return and Refund Policy:
We accept returns for any reason up to 30 days after purchase. Your item must be lightly used and in the same condition that you received it. Once the product is received in our warehouse we will inspect it to approve the refund. If approved, we will refund the full cost of the product, including any tax. Refunds are returned to the credit card or other payment source used at checkout. Store credit is not available at this time.
You will be responsible for the cost of return shipping. The original shipping charges cannot be refunded.
To return your product, complete the form below and we will email you shipping instructions.
Replacements for Defective Items:
In the rare case that an item is defective or damaged upon arrival we will replace that item at no charge. Simply submit the form below and we’ll ship a second product along with instructions to return the defective unit. We cover all shipping costs for replacement products due to defects.
Returns After 30 Days
We want you to be happy with your purchase. If after 30 days you are unhappy with the product please contact us using the form below to discuss a partial refund or exchange.
Return Form
Please complete the form below. Once submitted please allow 24-48 hours for our team to provide further instructions.